How do I transfer over from GLL to Active Lambeth?
If you were an active GLL member on the 31st March 2023 your membership profile has already been transferred over and you don’t need to do anything further. If your profile was not transferred over correctly and you need help getting reactivated, please get in touch and email us at: ActiveLambeth@lambeth.gov.uk
How do I apply for an Active Lambeth membership?
To apply for an Active Lambeth membership please download our app, apply online or head to one of our centres to chat with our friendly team.
When will I receive my new membership card?
Please visit one of our Active Lambeth centres to pick up your new membership card. You can also access your membership card via the Active Lambeth App.
Can I use my Active Lambeth membership outside of Lambeth?
No. If you have a nationwide membership with GLL, you can choose to transfer to an ‘All Centres’ membership in Lambeth, which will enable you to continue using all the Active Lambeth leisure centres in the borough.
Can I apply for a single centre membership?
Yes. Please visit our membership page for more information.
Are there discounts for those living in the borough?
Yes, we’d recommend getting a Lambeth Active Pay and Play concessionary membership. Active Lambeth Pay and Play Adult membership gives up to 45% discount off standard leisure centre prices, plus 7-day advance for online and phone bookings.
How do I apply for concessionary and discounted rates?
We have a wide range of concessionary and discounted memberships which you can find Memberships page. When you take out a concessionary or discounted membership you will be asked to upload proof of eligibility. Accepted forms of ID are listed (they vary according to the membership applied for), and once uploaded they are checked by centre staff. Once approved, your concessionary or discounted membership will be active. If you are an existing concessionary member, please make sure your proof of eligibility has been uploaded to the portal, and approved.
Are there concessionary rates for seniors?
Yes! Current concessions such as the 15% discount on all gym and swim classes for those aged over 60 will continue to apply.
We will devise and create new low-cost opportunities such as “give it a go” tailored activity programmes. If you are aged over 66 you can also apply for a concessionary Active Pay and Play membership card.
Will there be a student concession?
Active Lambeth offers a pay as you play card called the Active Pay and Play Leisure Card, which provides the same discounts and benefits as the current GLL Pay and Play membership card and is available to those aged 5 to 21 (24 if in higher education) or are looked after by us or leaving our care. It’s a great scheme so don’t miss out!
What are the concessionary rates for those with a disability?
We are introducing new Active Health concessions such as weekly activities for adults with disabilities (seen and unseen).
How do I make a booking for a court hire?
Please visit our Facilities page to make a court booking.
When will the West Norwood swimming pool re-open to the public?
The Leisure Centre is undergoing refurbishment and maintenance. We extend our apologies and expect the refurbishments to be completed by July 2023.
Customers are asked to contact staff at the West Norwood Leisure Centre if they require access to alternative provisions or appropriate adjustments made to membership. Where possible we have planned for swimming lessons to be held at alternative locations until the pool at West Norwood is reopened.
Our closest pool during this temporary closure will be Streatham Ice and Leisure Centre or Brixton Recreation Centre. There are also pool facilities at Clapham Leisure Centre.
Will there be changes to my child’s swimming programme?
No! The swim school will operate as usual with classes at the same time and in most instances using the same swim teachers. There will be minor changes to the syllabus and the programme will include the award of certificates and badges as before to mark progress through the stages.
What new classes are available at Active Lambeth?
Yes! We will be introducing exciting new classes over the summer. We will start off with the same timetable as we transition and progress the service and will roll out new classes when this has been embedded. We welcome any suggestions as to what classes you’d be interested in.
Credit Transfer
Oops, some of our members have informed us that their credit balances did not transfer over successfully from GLL on the 1st April 2023. We are sorry this has happened. We’d like to advise any member whose balance has not transferred over correctly to please get in contact with us immediately so we can investigate this further for you.
Please email ActiveLambeth@lambeth.gov.uk with your name, membership number and your credit balance amount as of the 31st March 2023.
Once we have received your details and conducted our checks, we will contact you directly to inform you of the outcome.
Direct Debit support
If you would like to cancel, freeze or make changes to your existing membership or swim lesson payments, please contact ActiveLambeth@lambeth.gov.uk
What services are available for school children?
We provide courses including swimming and gymnastics, ice skating lessons and holiday play schemes. We also have a range of excellent indoor and outdoor sports facilities to help keep your pupils fit and active, including football pitches, cricket nets, basketball courts and more.
If you wish to make a regular booking, you can contact our Customer Service team to set up a block-booking for your school.
We also have great venue spaces for hire if you want to practise for a school play or host a team meeting off site.
To find out more, please contact our Customer Service team at ActiveLambeth@lambeth.gov.uk or call 020 7926 0222.
How do I apply for an Active Lambeth corporate membership?
All businesses based in Lambeth can get 10% discount on standard membership prices for their staff if they sign up to be one of our corporate partners. You can find out more about Corporate Membership on our membership page.
We have a range of special offers tailored for our corporate partners, including discounts on annual memberships, free ‘Get Active’ taster days for groups of up to 10 employees, and meeting room hire – making us an ideal place for your next team away day.
Sign up by 30th June 2023 and get 12 months for the price of 10 plus a VIP goody bag for each member.
Or if you prefer monthly membership, we will provide you with 20% off our headline price.
If you’d like to become a corporate partner or to find out more, please contact us and a member of our Customer Service team will help get you started.
Our team is also happy to visit your business for a detailed discussion regarding these offers.
We’d love to hear from you. If you would like to speak to one of our Active Team Support, please get in touch using the information provided below. To help us deal with your enquiry in the best way, please include as much detail as possible including your membership number where possible.
Phone: 020 7926 0222
Email: ActiveLambeth@lambeth.gov.uk
Complaints
Were sorry to hear you wish to make a complaint about Active Lambeth. We’d love to be given a final opportunity to resolve your query before you decide to make an official complaint as we still may be able to resolve your query. Please get in touch with us at ActiveLambeth@lambeth.gov.uk
If you have already contacted us and remain dissatisfied with our response, you will need to follow the council’s corporate complaints process. Corporate complaints can be contacted on 020 7926 9694 or email complaints@lambeth.gov.uk
Terms and conditions
To review our membership terms and conditions please visit https://active.lambeth.gov.uk/terms/